SHIPPING
FREE SHIPPING OPTIONS!
Orders over $180 will ship free to New Zealand and Australia
We aim to ship your order within one working day of payment being received. NZ deliveries are normally delivered within a day or two of leaving the store; Australian deliveries are sent via NZ Post + Australia Post tracked service for a 6-12 day delivery delivery service; other international deliveries are sent via tracked courier services for timely delivery.
At times there may be circumstances beyond our control which will delay shipping.
For full details, please refer to our shipping page.
RETURNS
Fabric > This is cut to become a bespoke product, we are unable to offer a refund if you change your mind. We encourage you to order a sample first if colour, texture and weight is important for your project.
Yarn + Other Goods > If you are not delighted with your purchase, we will happily refund, exchange or offer a store credit on full priced yarn and other goods within 30 days of purchase and in their original As New condition.
Sale Items > No returns or exchanges on any sale items. Note, some items may be on sale because of a known fault - this will be noted on the product listing.
Damaged Items + Faults > We will gladly take returns on any item that is faulty or damaged, please refer to our returns page for full information.