Yes! We are open Thursday-Saturday, 10am-4.30am. You can also click and collect, Monday-Saturday. Updated 17 September 2021
Yes! All orders are being shipped to all areas. However please expect delays as the courier network copes with increased volumes and our team gets on top of our backlog. Current lead time on orders is approx 1 working day plus shipping time.
Updated 17 September 2021
Yes! Please refer to answer above for most up to date shipping info. The online store is open and we ship international orders via NZ Post/Australia Post and DHL Express. Shipping times may be impacted by national, regional or local pandemic restrictions. Updated 17 September 2021
We strive to turn orders around within one working day.
Our New Zealand courier network normally delivers overnight, with an additional couple of days for rural deliveries - however we've been advised that there are current delays of three or more days.
International Parcels are being shipped via NZ Post/Australia Post or DHL Express - delivery times vary and are indicated at checkout. There may be be some delays to these anticipated shipping times. Updated 17 September 2021
Yes, for some orders there is a small surcharge - please select this option at checkout. Refer to our Shipping Policy for more detailed information.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
Updated 17 September 2021. Pease refer to Covid-19 questions above.
Under normal circumstances we aim to pack and ship your order within one working day of receiving your order/completed payment. New Zealand deliveries to major towns are typically delivered overnight; for detailed shipping information including international orders, please refer to our Shipping section
We use Courier Post for New Zealand deliveries and NZ Post/Australia Post or DHL Express for Australia, and DHL for all other international areas. Please refer to our Shipping section for more detailed information.
Our fabrics are priced and sold in 10cm increments. For example, if you would like to order two metres of fabric, enter '20' in the quantity box. We will cut a continuous piece of two metres for you. Occasionally fabrics will be priced per cut piece or in other quantity breaks - this will be clearly stated on the relevant product page.
Our webbings and trims arepriced and sold per metre. For example, if you would like to order two metres of trim or webbing, enter '2' in the quantity box. We will cut a continuous piece of two metres for you.
Yes, you can. On each fabric product page simply select Sample from the dropdown "Option" box, click to add it to your cart.
If you have placed an order and we have not processed it yet, we may be able to make changes for you. If we have already cut fabric for your order, we are unable to make changes to this. If you'd like to add or swap out anything else in your order, we can do so. We will send you payment details where additional payment is required. If a refund is applicable, we will do so via the same way you paid, less a small $1 processing fee. Please contact us on 64 (0) 6 304 7133 or firstname.lastname@example.org
Updated 21 August 2021: During Level 4 and 3, we will try to combine orders to ship together where we can, but unfortunately due to workloads and restricted staffing we can't refund any shipping fees at this time.
We do our best to identify and combine orders where we can. Please feel free to email us at email@example.com to let us know if you have orders to combine into one shipping parcel. Where we can, we will combine orders and refund any overpaid shipping, less a small $1 processing fee. This service is not guaranteed and sometimes not possible - but we will do our best!
ONLINE: We accept secure credit card payments via Shopify Payments. You can also pay with a store gift card or via a New Zealand bank transfer - this option will be given to you during the checkout process.
INSTORE: We accept Visa, Mastercard, Amex, eftpos and cash.
All product pricing and shipping costs are listed in New Zealand Dollars. You can also select to see pricing in either AUD or USD
Yes. All online payments are processed via Stripe New Zealand Ltd on behalf of Shopify Payments. Your personal and financial details are securely encrypted to ensure your money and information stays safe. No financial details are made available to or held by Smith Fabric House Ltd t/a Miss Maude
In some circumstances, customers will appear to have two charges on their online credit card statement. In most cases one charge will be listed as 'Pending'. This pending amount will not actually charge against your credit card and be removed from your statement/account automatically after a couple of days. If you find this is not the case, please don't hesitate to get in touch.
Each fabric product page has basic washing and care instructions. We recommend that you pre-wash your fabric before cutting and sewing. We recommend you wash the fabric as you intend to wash the finished garment - that way any shrinkage that may occur will happen before you cut!
We spend a lot of time searching for and stocking high quality fabrics and sewing supplies. We only stock what we love to sew and we want you to be delighted with what you buy from us.
FABRICS: Please note that fabrics are sold as bespoke items (ie we cut them to your requested size), so we are unable to exchange these if you change your mind. If colour, weight and texture are important for your purchase, we recommend you order a sample piece prior to committing to a project length of fabric. While we do our best to accurately represent the colour of our fabrics, please note that all monitors, screens and devices show colours differently.
If, however, you receive faulty or damaged fabric, please get in touch and we will gladly arrange a suitable remedy.
ALL OTHER PRODUCTS: If for any reason, you are not happy with your purchase of non-fabric items you may return it for a refund. We will refund the amount of your purchase (which includes the shipping cost of your order). You will, however, be responsible for the cost of return post and packaging and returns must be received within 15 working days of delivery.
Except where goods are returned due to fault or damage, we retain a small $1 processing fee on returns.
Please ensure that the goods are returned in their original condition and packaging.Please email before making a return at firstname.lastname@example.org.
Refunds and returns are not available on sale items.
Refunds will be made via the same method you made your payment for the order.
We do our best to ensure your order is well wrapped to limit the chances of damage during delivery, however if you receive damaged goods, we will refund or replace your goods. Please refer to our Shipping Policy for more detailed information.
YES! We've recently opened a gorgeous boutique shop in the beautiful country village of Greytown, New Zealand! A wonderful place to spend a weekend away or a relaxing day trip from Wellington. Find our location and shop hours here. Learn more about what Greytown has to offer here.
No, sorry we only offer a retail service.
This store is operated by:
Smith Fabric House Limited t/a Miss Maude. 11 Hastwell Street Greytown, 5712 ph 06 304 7133
You can contact us through our contact page! We will be happy to assist you.
After entering your shipping details at checkout, you will be prompted to enter a 'gift card or discount code'. Please enter the code on your Gift Voucher - you will have either been sent this via email or as a physical card.
We have recently changed our website platform - all unused and valid gift cards have been transferred to our new platform. If for some reason, your voucher code isn't working - please get in touch. You will need to let us know what the gift voucher code is, and the expiry date. We will then be able to make sure all valid vouchers are able to be used shopping the store.