Due to Government restrictions we are currently not permitted to open our beautiful retail store in Greytown Village. Updated 21 April 2020
We are keeping a watching brief on current Covid-19 developments within New Zealand and will be opening as we are able. We will start shipping all online orders 28 April 2020. Updated 21 April 2020
Yes, the online store is open to take orders - we are currently processing orders within one - two days of receiving them. We have been advised by our New Zealand courier that their network is experiencing extremely heavy loads - so despite them working shifts to process parcels 24/7, there may be delays of five or more days. Updated 5 May 2020
Yes! The online store is open and we ship international orders via DHL Express. We are able to ship from New Zealand, however you will have a better judge as to whether local couriers are operating in your area for deliveries. It is likely that some areas will experience delays. Updated 5 May 2020
We are currently processing orders within one - two days of receiving them. We have been advised by our New Zealand courier that their network is experiencing extremely heavy loads - so despite them working shifts to process parcels 24/7, there may be delays of five or more days.
International Parcels are being shipped via DHL Express - delivery times vary and are indicated at checkout. There may be be delays to these anticipated shipping times.
Updated 5 May 2020
Yes, for some orders there is a small surcharge - please selection this option at checkout. Refer to our Shipping Policy for more detailed information.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
Updated 5 May 2020: We are experiencing delays, please refer to the question above in the Covid-19 section.
Under normal circumstances we aim to pack and ship your order within one working day of receiving your order/completed payment. New Zealand deliveries to major towns are typically delivered overnight; for detailed shipping information including international orders, please refer to our Shipping section
We use Courier Post for New Zealand deliveries and DHL Express for the majority of our international deliveries. Please refer to our Shipping section for more detailed information.
ONLINE: We accept secure credit card payments via Shopify Payments. You can also pay with a store gift card or via a New Zealand bank transfer - this option will be given to you during the checkout process.
INSTORE: We accept Visa, Mastercard, eftpos and cash.
All product pricing and shipping costs are listed in New Zealand Dollars.
Yes. All online payments are processed via Stripe New Zealand Ltd on behalf of Shopify Payments. Your personal and financial details are securely encrypted to ensure your money and information stays safe. No financial details are made available to or held by Smith Fabric House Ltd t/a Miss Maude
Our fabrics are priced and sold in 10cm increments. For example, if you would like to order two metres of fabric, enter '20' in the quantity box. We will cut a continuous piece of two metres for you. Occasionally fabrics will be priced per cut piece or in other quantity breaks - this will be clearly stated on the relevant product page.
Our webbings and trims arepriced and sold per metre. For example, if you would like to order two metres of trim or webbing, enter '2' in the quantity box. We will cut a continuous piece of two metres for you.
Yes, you can. On each fabric product page simply select Sample from the dropdown "Option" box, click to add it to your cart.
Each fabric product page has basic washing and care instructions. We recommend that you pre-wash your fabric before cutting and sewing. We recommend you wash the fabric as you intend to wash the finished garment - that way any shrinkage that may occur will happen before you cut!
We spend a lot of time searching for and stocking high quality fabrics and sewing supplies. We only stock what we love to sew and we want you to be delighted with what you buy from us.
FABRICS: Please note that fabrics are sold as bespoke items (ie we cut them to your requested size), so we are unable to exchange these if you change your mind. If colour, weight and texture are important for your purchase, we recommend you order a sample piece prior to committing to a project length of fabric. While we do our best to accurately represent the colour of our fabrics, please note that all monitors, screens and devices show colours differently.
If, however, you receive faulty or damaged fabric, please get in touch and we will gladly arrange a suitable remedy.
ALL OTHER PRODUCTS: If for any reason, you are not happy with your purchase of non-fabric items you may return it for a refund. We will refund the amount of your purchase (which includes the shipping cost of your order). You will, however, be responsible for the cost of return post and packaging and returns must be received within 15 working days of delivery.
Please ensure that the goods are returned in their original condition and packaging. Please email before making a return at firstname.lastname@example.org.
Refunds and returns are not available on sale items.
Refunds will be made via the same method you made your payment for the order.
We do our best to ensure your order is well wrapped to limit the chances of damage during delivery, however if you receive damaged goods, we will refund or replace your goods. Please refer to our Shipping Policy for more detailed information.
YES! We've recently opened a gorgeous boutique shop in the beautiful country village of Greytown, New Zealand! A wonderful place to spend a weekend away or a relaxing day trip from Wellington. Find our location and shop hours here. Learn more about what Greytown has to offer here.
No, sorry we only offer a retail service.
This store is operated by:
Smith Fabric House Limited t/a Miss Maude. 11 Hastwell Street Greytown, 5712 ph 06 304 7154
You can contact us through our contact page! We will be happy to assist you.
After entering your shipping details at checkout, you will be prompted to enter a 'gift card or discount code'. Please enter the code on your Gift Voucher - you will have either been sent this via email or as a physical card.
We have recently changed our website platform - all unused and valid gift cards have been transferred to our new platform. If for some reason, your voucher code isn't working - please get in touch. You will need to let us know what the gift voucher code is, and the expiry date. We will then be able to make sure all valid vouchers are able to be used shopping the store.